Privacy policy

What we don’t do

We know voice recordings are sensitive. VoxAccalia is an acoustic practice tool—not a data broker, ad network, or “passability” product. In plain terms:

• We don’t sell your personal information or recordings — to advertisers, data brokers, or anyone else.
• We don’t use your audio to train machine-learning models — analysis runs on our servers (and local tooling) to produce metrics for your account; we do not feed your clips into a public training dataset.
• We don’t listen to your recordings for review or entertainment — processing is automated. Staff may access account or recording data when you contact support, when we need to fix a technical problem, or for routine service operations (such as reviewing feature requests or optional testimonials you submit). We do not browse recordings for curiosity.
• We don’t judge whether you “pass” or how listeners will perceive you — scores describe acoustic measurements and practice direction, not identity or social outcomes. See our How it works page for what the numbers can and can’t mean.
• We don’t use your voice to decide who you are — you choose a training direction for score labels. Some charts compare your acoustics to published population references; those are measurement context, not an identity classification.
• We don’t share your clips except when you turn on a share link — private by default; sharing is opt-in and expires unless you extend it.
• We don’t run advertising trackers — no third-party ad or analytics pixels on the app (see Cookies below).

Who we are

VoxAccalia is run by VoxAccalia LLC. Questions about privacy: voice@accalia.gay.

What the service does

You sign up, record or upload short voice clips, and see acoustic measurements (pitch, resonance, scores) to support your own practice. You can also save personal baselines, track progress over time, and share a recording with a private link.

Guest demo (no account)

You can try a limited preview on our guest demo without creating an account. Demo audio and results are handled differently from signed-in practice:

• Server audio — when you analyze a clip, we process it in memory to compute metrics, then delete the audio on our servers. Demo recordings are not saved to disk, your account, or our database.
• Browser replay (optional) — after analysis, this tab may keep a local copy so you can replay the clip. That copy lives only in your browser until you refresh, close the tab, or record again; we do not receive replays from it.
• Session scores — analysis numbers (pitch, formants, scores) are kept only in your browser session for about 30 minutes so you can read results on the same device. They are not stored in our database and expire automatically (refreshing the page is fine while the session is active).
• Fair-use limit — about 3 demo analyses per day from the same network (by IP address) so the preview stays available for everyone.
• Population benchmarks only — demo scoring uses published reference anchors, not personal starting or goal baselines. Saving your own baselines requires a free account.

Demo use is not tied to an account and we do not build a voice profile from demo traffic. If you later register, your demo session data does not automatically carry over—you start fresh with a saved account.

To understand how many guests create an account after trying the demo, we may set a short-lived anonymous cookie with a random reference code when you complete a demo. We store only a one-way hash of that code with the anonymous demo counter—never your email, voice data, or IP address in our database for this metric. If you sign up in the same browser within about 7 days, we mark that anonymous demo as converted for aggregate statistics only. You can clear this by deleting site cookies; it does not affect your account.

Information we collect

Your account

• Email address — to create your account, sign you in, and send account-related email (such as password reset and verification). Stored encrypted in our database.
• Password — stored in hashed form; we never store your password in plain text. New passwords must meet our strength rules (at least 12 characters with mixed case, numbers, and symbols).
• Display name — a short label derived from your email when you register; you can change it in Settings. Stored encrypted in our database.
• Training direction — whether you are practicing toward higher/brighter or lower/darker acoustic cues. This labels your scores; we do not use it to infer your identity.
• Timezone — detected from your browser or set manually, used for local dates on charts, reminder send times, and streak calculations.
• Practice preferences — whether you turned on optional practice reminders or a weekly summary, set an optional practice goal (what to track and your target), turned on optional goal check-in emails, dismissed in-app nudges, and similar on/off choices stored with your account.
• Two-factor authentication (optional) — if you turn on two-factor authentication, we store a secret used with your authenticator app (TOTP). We do not receive your one-time codes except briefly when you confirm setup or sign in.

Your recordings

• Audio — clips you record in the browser or upload.
• Details about each clip — title, optional notes you write, passage names, custom passage text, date, favorites, and processing status. Titles, notes, and passage text you author are stored encrypted in our database.
• Analysis results — pitch, formants, intonation, benchmark comparisons, and charts derived from your audio. Stored encrypted in our database (including scores and time-series data).
• Personal baselines — if you choose, recordings you mark as your “starting” or “target” voice, plus the acoustic metrics we store for those roles. Stored encrypted in our database.

Voice recordings can be sensitive. Please treat them as personal information, especially if you use share links.

Sharing (your choice)

If you turn on sharing for a completed recording, we create a private link. Anyone with that link can play the audio and view scores until the link expires (about 30 days unless you extend or turn it off sooner) or until you disable sharing.

Invite requests

If you request access while registration is closed, we receive the email address you submit so we can reply about an invite.

Support and feedback

• Help & support messages — if you contact us from the app, we receive your name, email, topic, and message so we can respond.
• Feature requests — if you submit a feature idea, we store the title and description you write, linked to your account so we can update you on status.
• Optional testimonials — after about 20 completed practice clips and 7 days on your account, we may ask once whether you want to leave feedback for the public home page. If you choose to, we store the display name and text you write (linked to your account for review), review it before anything is published, and show only the display name and quote on the home page—not your account email or real name unless you put them in the text yourself. You can edit, withdraw, or delete your account at any time; account deletion removes your testimonial from our active systems.

Technical information

• Cookies and session data — described in our Cookie policy.
• Security audit log — when you sign in, open or play a recording, change sharing, export your data, or download certain reports, we append a security audit entry (who acted, what action, which recording ID if any, time, IP address, and browser type). These entries do not include audio, scores, titles, or the text of your notes.
• Server logs — basic technical logs (such as IP address, browser type, and request time) used for security and fixing problems. Logs rotate on a short schedule.
• Session storage — when you are signed in, your session may store your IP address and browser type in our session database for security.
• Email delivery records — we log that a message was sent (type, success or failure, and your user ID), not the full text of every email.

We do not use advertising or third-party marketing analytics trackers on VoxAccalia.

Optional paid plans

If you subscribe to Supporter or Pro, we and our payment processor receive information needed to bill you, such as your name, email address, subscription plan, payment status, and the last four digits of your card. We do not store your full card number — payments are handled by Stripe.

How we use your information

• Run the service — analyze your clips, store recordings, and show charts.
• Keep your account secure, maintain audit logs of sensitive access (see Technical information), and enforce fair-use limits (such as storage and upload caps).
• Send email you ask for or need for your account (password reset, verification, invite replies).
• Send a one-time welcome note if you verify your account but have not saved a recording after about 3 days — with a one-click opt-out link that also applies to other non-essential system emails (inactive-account warnings). We do not send this again after the first message.
• Send optional practice reminders only if you turn them on in Settings (off by default). If you go about 3 days without saving a clip, we may send one gentle note with your clip count and days since your last recording — at most one per quiet stretch (we will not repeat it until you save another clip), around 4 pm in your timezone. Each message includes a one-click link to turn reminders off without signing in.
• Send optional practice goal check-ins only if you set a practice goal and turn on email check-ins in Settings (off by default). If you have not reached your goal for the current day or week, we may send one short note with your progress — at most once per day, around 4 pm in your timezone. Turn them off anytime in Settings.
• Send an optional weekly practice summary only if you turn it on in Settings (off by default). If you practiced that week, we may email a short recap (clip count, practice time, streak, and your most-used passage) on Sunday around 4 pm in your timezone — at most once per week.
• Answer support messages, review feature requests and optional testimonials, and respond to privacy requests you send us.
• Process optional subscriptions and show you the capacity limits that apply to your account.

We do not sell your personal information. See What we don’t do above for more detail.

Service providers

We use trusted companies to help run the service, such as:

• Hosting and file storage — where the app runs and where recording audio is stored (including encrypted object storage when configured).
• Email delivery — to send account and invite messages.
• Payment processing — Stripe processes optional Supporter and Pro subscriptions. Stripe’s privacy policy applies to payment data they handle.
• Font delivery — typefaces may load from Bunny Fonts when you visit the site (see the Cookie policy).
• Error monitoring — Sentry may receive error reports from our servers and, when enabled, your browser to help us fix crashes. We configure Sentry not to send unnecessary personal details by default.

These providers process data only to deliver the service to you, under our instructions and appropriate safeguards.

How long we keep information

See Audio retention (read this first) above for how long clip files stay on disk, what happens when they expire, and what is protected.

• Your account — until you delete it from Account, or until we remove it for long inactivity (see below). Deleting your account removes your account details, recordings, analyses, audio, baselines, support history, and any optional testimonial from our active systems (backups may retain copies for a short time).
• Inactive accounts — if you have not signed in or saved a new recording or upload for about 365 days, we may automatically delete your account and its stored content. Either action keeps your account active. We email you about 30 days before a scheduled inactive removal (and notify site administrators at the same time). Accounts with an active Supporter or Pro subscription are not removed for inactivity. Automated removals use the same anonymous deletion record described above (not your email or recording content).
• Anonymous deletion records — after you delete your account, we keep one row to understand churn and improve the service. It does not include your email, name, user ID, or any recording content. It may include the deletion date, your plan tier at deletion (Free, Supporter, or Pro), whether an active subscription was canceled, how many recordings were on the account (a count only), and optional exit feedback from the delete page (a reason category and, if you choose “Other,” brief text you write—please do not include contact details you would not want kept without your account). Any optional “Other” text we keep is stored encrypted without your user ID.
• Analysis metrics without audio — after automatic audio cleanup, clip rows and scores remain until you delete the clip or your account.
• Security audit log — security audit entries are kept in our database and copied to long-term storage on a regular schedule for incident review. They use recording and user IDs, not recording content.
• Billing records — subscription and invoice records are kept as long as needed for accounting, tax, and dispute resolution, including after you cancel.
• Share links — stop working when they expire or when you turn sharing off.
• Server logs — kept only as long as needed for security and operations (typically on the order of two weeks for routine log files).
• Email delivery records — removed when you delete your account.

Your choices

• See and update — most of your data is visible in the app (recordings, scores, account settings).
• Export a copy — Account can download a ZIP with your metrics and any audio files still on disk (limited to about 3 exports per day).
• Delete recordings — remove individual clips anytime.
• Delete your account — Account → delete account.
• Sharing — you decide whether a link is active.
• Practice goals — set, change, or clear a goal in Settings; optional goal check-in emails are separate from inactive practice nudges.
• Practice reminders — opt in or out anytime in Settings; each inactive-practice nudge email also includes a one-click off link.
• Weekly practice summary — opt in or out anytime in Settings.
• Two-factor authentication — turn on or off from Account (optional).
• Other system emails — one-time account-ready and inactive-account warning messages include a signed one-click opt-out link (no sign-in) that adds your email to a global unsubscribe list for those non-essential messages. Turning practice reminders on again in Settings clears that global opt-out for your address.
• Subscriptions — view your plan on Account, subscribe or change plans there, and cancel through Stripe’s billing portal (Manage billing). Canceling stops future charges; see the Terms of service for what happens to paid capacity.

Depending on where you live, you may have additional rights to access, correct, or delete your data. Contact us at voice@accalia.gay and we will respond within a reasonable time.

Security

We use encrypted connections (HTTPS), access controls, and standard hosting security practices. In our database we encrypt account email addresses, display names, voice analysis results (scores and chart data), clip titles and notes, custom passage text you write, personal baseline metrics, and optional account-deletion feedback text. Voice audio files are stored in private cloud object storage with the provider’s encryption at rest. We require strong passwords when you set or change your password, and you can optionally enable two-factor authentication (authenticator app) from Account. We keep audit logs of sign-ins, failed sign-ins, recording access, sharing changes, and data exports—using account and recording IDs, not the content of your clips. No online service is perfectly secure; please treat share links as private and keep your password and authenticator device safe.

Children

VoxAccalia is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us data, contact voice@accalia.gay.

If you use the service from outside the United States

We may store and process your information in the United States or where our providers operate. Privacy laws where you live may differ from those where your data is processed.

Changes to this policy

We may update this page from time to time. When we make a substantive change, we will update the “Last updated” date at the top. If you keep using the service after an update, that means you accept the revised policy.

Contact

Privacy questions: voice@accalia.gay